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People
We believe that a qualified team with the right mix of expertise and experience are the best resource for an IT Services company. We are invested in building teams with the right resources and providing them with the right support to develop and grow.
Our people are from engineering and science backgrounds and are well experienced in their chosen areas of technology. They are proactive and focused on delivering the right solutions to our clients. Our teams work both form office and remotely. Our teams are inclusive in terms of gender and disability, focussing only on the ability to deliver their assigned tasks.
We offer a complete benefits package for our employees including coverage for them and their spouses for medical insurance and emergency support.
We celebrate every achievement – be it a project delivery on time and budget or a personal event of our team member.
Culture
The India Bison culture is driven by our spirit animal of the same name. We believe in freedom of work, from wherever you want to – at home, in office or remotely based.
We believe in flexible office operating hours while being committed to delivering on time – internally to other teams and externally to customers, vendors and partners.
We believe in being an inclusive and diverse workplace, evaluating people only on their capability and capacity to execute their appointed responsibilities
Closer than ever to your next Future
Support Consultant
Job Title: Support Consultant
Responsibilities
- Provide day-to-day application and system support to ensure smooth business operations.
- Act as the first point of contact for user queries, incidents, and service requests.
- Troubleshoot, analyze, and resolve issues related to applications, data, or system functionality.
- Collaborate with development, QA, and infrastructure teams to escalate and resolve complex issues.
- Document incidents, resolutions, and standard operating procedures for future reference.
- Assist users with onboarding, system navigation, and best practices to improve adoption.
- Monitor system performance and proactively identify potential issues.
- Participate in release support, UAT assistance, and post-deployment validation when required.
- Ensure adherence to SLAs and maintain high levels of customer satisfaction.
Requirements
- Proven experience as a Support Consultant, Application Support Analyst, or similar role.
- Strong understanding of web applications and basic frontend/backend concepts.
- Familiarity with HTML, CSS, JavaScript, or web-based systems is a plus.
- Experience working with ticketing systems and incident management processes.
- Knowledge of version control systems such as Git is an advantage.
- Ability to analyze issues, identify root causes, and provide effective solutions.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently as well as collaboratively in a team environment.
- High attention to detail, problem-solving mindset, and customer-focused approach.
We are looking for a dedicated Support Consultant to join our dynamic team. The ideal candidate is passionate about providing reliable, user-focused support and ensuring smooth operation of web-based applications. You will play a key role in assisting users, troubleshooting issues, and collaborating with cross-functional teams to deliver timely resolutions and enhance the overall user experience.